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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dr. Jai Langston

Dr. Jai Langston

October 6, 2024

5  out of  5
rating by Dr. Jai Langston
"I wanted to share my recent experience with Brock Carter at Randy McClellan's office. I recently purchased a third vehicle and called regarding full coverage add-on. Brock was oh so kind, patient and highly informative in getting me the best rate(s) and applicable discounts available. Thank you, Brock, for assisting me and caring enough for my situation that you researched and found the best rate(s) to affordably keep me legal on the road. Your professionalism and friendliness were superb and your willingness to help was highly appreciated."
We responded:
"Jai, thank you so much for such a wonderful review! I truly appreciate the positive feedback. I am so happy Jennifer was so helpful and provided such amazing customer service! "
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Grease Munky

October 4, 2024

5  out of  5
rating by Grease Munky
"Jennifer is the best!"
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Matthew Sharpe

August 21, 2024

5  out of  5
rating by Matthew Sharpe
"I just switched my insurance recently when I moved to Hampton at the beginning of the year. This team was very professional, informative, made the switch easy, and even saved me some money. Couldn't have asked for better service!"
We responded:
"Matthew, thank you so much for sharing your experience! I am delighted to hear that our team made your insurance switch smooth and even helped you save money. Your satisfaction is our top priority, and we’re glad we could provide the professional and informative service you were looking for. If you need any further assistance, please don’t hesitate to reach out. Welcome to Hampton, and thanks again for your great feedback!"
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Jamie Estes

August 16, 2024

5  out of  5
rating by Jamie Estes
"I have been with this agency for years. They are always polite and helpful when I have questions or need to make changes to my policies."
We responded:
"Jamie, thank you for the wonderful review and for your loyalty to our office! "
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Jade Hensel

August 14, 2024

5  out of  5
rating by Jade Hensel
"Jennifer Mackay was such an amazing representative. She went over quotes with me and worked to get me the best deal possible. She was thorough and very kind throughout the process. I highly recommend this State Farm agency!"
We responded:
"Jade, thank you for such an awesome review! I am so happy Jennifer was so helpful and able to get you a policy that best fit your needs and budget! "
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Charles Laherty

June 6, 2024

5  out of  5
rating by Charles Laherty
"Kaytee was an amazing help with getting set up with our insurance."
We responded:
"Charles thank you for the 5 stars! "
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Hunter Leverett

June 6, 2024

5  out of  5
rating by Hunter Leverett
"I cannot thank Alivia enough! She saved me so much on my insurance! She was so professional and kind. Cannot recommend Randy McClellan and his staff enough! Thanks for helping me save so much on my car insurance :)"
We responded:
"Hunter, thank you so much for your kind words! I am thrilled to hear that Alivia was able to help you save on your insurance and provide such professional and kind service. We truly appreciate your recommendation and are grateful for your trust in us. If you need anything else, don’t hesitate to reach out!"
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Mark Allen

June 6, 2024

5  out of  5
rating by Mark Allen
"Randy and his team were extremely helpful and efficient when helping me with Home and Boat insurance. They’ll definitely have my future business."
We responded:
"Mark, thank you for the wonderful review! I am happy we were able to help with your home and boat insurance! "
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Jimmy Creath

June 5, 2024

5  out of  5
rating by Jimmy Creath
"I have been a customer of State Farm for over twenty five years now. I’ve been with Randy McClellan around 15 years and I have been more than satisfied with his service and the help of his staff. I would highly recommend Randy McClellan and his staff. Jimmy Creath"
We responded:
"Jimmy, thank you for such a great review and for your years of loyalty to my office! I am honored you trust us with your insurance needs! "
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Lewis Robinson

June 3, 2024

5  out of  5
rating by Lewis Robinson
"I’ve been with State for 45 years and the service is great and helps us with all my families auto and home their terrific 😁👍!"
We responded:
"Lewis, thank you for the awesome review! I am honored you trust us with your auto and home insurance! "
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John Rosich

June 3, 2024

5  out of  5
rating by John Rosich
"Stress free management of all our insurance needs. Thanks to you and your team!"
We responded:
"John, thank you for the awesome review! I am glad we can help alleviate some stress when it comes to your insurance needs! "
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Zakiyyah Burns

May 31, 2024

5  out of  5
rating by Zakiyyah Burns
"I have been with this State Farm for almost a year and my agent Ms.Watson is AMAZING!!! She has clear communication, she know what she at she is talking about , she also makes sure I have the best rate she can get me . When I do reach out to ask questions it’s never any issue, problems, or an hassle. I’m glad I switched over to State Farm . Thank you for all your help!"
We responded:
"Zakiyyah, thank you so much for this wonderful review! I am so glad Alivia has been so helpful, we are always here when you need us! "
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Faye Laherty

May 31, 2024

5  out of  5
rating by Faye Laherty
"We use this office for our insurance and haven't had any issues! We had to file several claims for our car and they were always taken care of promptly and the collision shops they had us go to were great as well. We always experienced great customer service here, anyone we spoke to was more than happy to walk us through our plan, what it meant, and why we might need it without being pushy. We never felt pressured to choose a more expensive plan. We often spoke with Kaytee and appreciated her knowledge and expertise. Thanks for a great experience!!!"
We responded:
"Faye, thank you for such a kind review! I am happy we were able to help with your claims and make sure your policy best fits your needs! We are aways here when you need us! "
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Courtney Zielenske

May 31, 2024

5  out of  5
rating by Courtney Zielenske
"Awesome customer service! Brock Carter was super knowledgeable and not only helped me set up a life insurance policy for my newborn but also get me an awesome rate on one for myself."
We responded:
"Courtney, congratulations and thank you for the awesome review! I thrilled to hear Brock was so helpful with your life insurance! "
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James Lewis

May 30, 2024

5  out of  5
rating by James Lewis
"The people here really put in the effort to help you get the best insurance for your needs. I have dealt directly with Kayla and Brock, and let me tell you, they know customer service. I wish I could give them a ten star rating. Call them! You won't be disappointed!"
We responded:
"James, thank you for the wonderful review! I am honored you trust us with your insurance needs and am thrilled Kayla and Brock are always so helpful!"
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Jewel Smith

May 30, 2024

5  out of  5
rating by Jewel Smith
"“I can’t say enough good things about Randy McClellan at State Farm! His professionalism, knowledge, and genuine care for his clients are truly unmatched. Randy has always been responsive and attentive to my insurance needs, providing tailored advice and solutions that give me peace of mind. Whether it’s handling claims, finding the best rates, or simply answering my questions, he goes above and beyond every time. I highly recommend Randy McClellan to anyone looking for reliable and outstanding insurance service!”"
We responded:
"Jewel, thank you so much for your kind feedback! I am honored to help you with your insurance needs and my team and I are always here when you need us!"
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Jessica Fesmire

May 30, 2024

5  out of  5
rating by Jessica Fesmire
"Amazing staff! Always pleasant and ready to help. 10/10 would recommend."
We responded:
"Jessica, thank you for the great review! "
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Leah Smith

May 30, 2024

5  out of  5
rating by Leah Smith
"Every time I go in the office I am greeted with the most friendly staff. Cavel is knowledgeable and kind. I have the upmost trust in them with my insurance needs."
We responded:
"Leah, thank you for the wonderful review! We are here for all of your insurance needs! "
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Sandi Hulsey

May 29, 2024

5  out of  5
rating by Sandi Hulsey
"Kaytee is my go to for commercial insurance & my home. They saved us close to $2000 when we moved our policies over. Very friendly."
We responded:
"Sandi, thank you for such a great review and for trusting us with your commercial and home insurance! "
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jessica Distefano

May 3, 2024

5  out of  5
rating by jessica Distefano
"Love how patient and sweet Marie she’s always the one take my payment over the phone. She handle your calls quick and orderly manner 😊"
We responded:
"Jessica, thank you for the great review! I am happy Marie was so helpful! "
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jonathan ballenger

April 24, 2024

5  out of  5
rating by jonathan ballenger
"Randy McClellan and his staff are the best in the business!! They are professional and have never let me down. I wouldn't go anywhere else for my insurance needs. I feel confident knowing Randy's office has my back and my family as well. Five Stars."
We responded:
"Jonathan, thank you for such a wonderful review! We always have your back and are always here when you need us! "
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Amber Purcell

April 23, 2024

5  out of  5
rating by Amber Purcell
"Alivia was very professional and helped me save money on my car insurance! Highly recommended"
We responded:
"Amber, thank you for the great review! I am so happy Alivia was able to help with your car insurance! "
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Jacob Diehl

April 17, 2024

5  out of  5
rating by Jacob Diehl
"Jennifer McKay was able to save me almost $1800 a year on home and auto insurance! She’s the best ;)"
We responded:
"Jacob, thank you for the great review! I am happy Jennifer was able to help! "
Profile photo of Kelly Ward

Kelly Ward

January 17, 2024

5  out of  5
rating by Kelly Ward
"I am blessed to have Randy McClellan as my agent! I've been with him for over 25 years, and have rarely contacted him directly, but when I have he answered his telephone "Hey Kelly". I know he has many accounts, but he always stops and makes me feel important. He goes above and beyond to help take care of my situation immediately. I am so thankful! Every time I have reached out to his office about policy changes or questions his staff is kind and professional! Something I'm sure they learned from him!"
We responded:
"Kelly, thank you does not seem like enough for this wonderful review! Thank you so much for such kind feedback and for your continued loyalty and support of my team! We are always here when you need us! "
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Ali Peacock

November 10, 2023

5  out of  5
rating by Ali Peacock
"Great insurance team, Jennifer is so sweet and really knows what she is doing. She makes sure to inform her clients about everything every step of the way and is incredibly helpful. 10/10."
We responded:
"Ali, Thank you so much for the excellent insurance review about our team here at Randy McClellan State Farm. This will make Jennifer's day! "